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Memjet® Printhead

Troubleshooting Guides are provided to assist in solving any problems that might occur with Printer. We tried to make them as complete as possible. The best advice we can offer is to make sure that system is set up properly, plugged in, and has an adequate supply of ink before attempting to troubleshoot any problem.  Also see Printhead Service Life

CONDITION
PROBLEM
SOLUTION
Missing parts of letters or text.
Air and bubbles blocking Nozzles.

Clean Printhead using recirculation, priming or cycles of de-priming and priming found on the Printer Touchscreen or in Printer Toolbox.

Rehydrate Printhead using distilled water and a wet, clean, lint-free cloth.

Air bubbles often disappear with Printer use.

Print shows regularly missing or misdirected nozzles or ink color mixing.
Debris on Printhead.

Perform startup routine.

Clean Printhead using a Cleaning Level on the Printer Touchscreen or in Printer Toolbox.

Wipe Printhead manually with distilled water and a wet, clean, lint-free cloth.


Replace Printhead. 


Ink mixing – Mixed or muddy colors.
Causes: Ink flooding, air in Printhead or a dirty Printhead.

Clean Printhead using a Cleaning Level on the Printer Touchscreen or in Printer Toolbox.

Wipe Printhead manually with distilled water and a wet, clean, lint-free cloth.


No print or crisp blocks of missing drops.
Electrical failure or poor electrical connection.

Reseat Printhead.

Replace Printhead.

System will not re-prime ink after replacing Printhead Cartridge

Printhead nozzles dry.

Ink Tanks may be 1/3 full or less.

Wipe Printhead manually with distilled water and a wet, clean, lint-free cloth.

Replace Ink Tanks.

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