Interface Communication Problems
CONDITION | PROBLEM | SOLUTION |
M Series Driver does not respond to printer being connected via USB. Driver shows printer off-line, even with printer connected and powered-up. | Wrong USB port selected in “M Series Driver”. More than one copy of the “M Series Driver” is present and the wrong one was selected. System is hung-up. USB Port, or Cable Connection problem | Verify that you are selecting the appropriate USB port in the driver Ports Tab. Note: During driver install the USB port was automatically assigned. However if someone changes the port setting in the driver you will need to manually reassign the port. If a second M Series Driver was loaded; be sure to select the appropriate one as your default. Clear spooler, and then reboot printer/computer. Test using known good USB cable; replace cable if necessary. If still no communication; check printer using another known good system (computer, software, cable). |
Job is sent, but printer does not feed or print. | Printer not connected to computer. Printer Error Media Sensor is covered in Print Engine. Improper Driver Config. System is hung-up. Incorrect settings for wiper & pump motors. | Connect printer cable to computer and resend job. Open Toolbox utility to view errors. Open clamshell and remove media. Uninstall, Re-install Driver. Reboot printer/computer. Call Service Support |
Erratic output (printing garbage, feeding blanks, etc.) | Problem with software Improper driver selected. System was disrupted by static energy. | Test from another software program. Contact software vendor. Use M Series Driver Reboot printer/computer. |